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18 Feb

Credit operations in crisis times: new and not so normal | EaSI Technical Assistance Webinar

Event Webinar

Presentation slides Webinar recording


With the ongoing COVID-19 pandemic, the “new normal” is affecting business operations across virtually all industries in the world, causing high levels of insecurity and lack of predictability. In the near future, similar consequences are to be expected from the accelerating climate change.

In times of crisis such as these, statistical models - such as credit scores – and traditional methods of loan evaluation and risk management reach their limits. Analysis of past behaviours in "normal environments" only provides partial indications of what can be expected in a new reality. Hence the dire need for adjustment of operations in financial institutions, including MFIs, to ensure a successful performance.

In this EaSI Technical Assistance webinar we will focus on identifying basic principles of MSME finance credit analysis in crisis environments and how to make them operational in a systematic and consistent manner. In addition to process design, this session will also cover the inclusion of alternative scoring methodologies, the digitalisation of processes, innovative communication, and distribution channels.

christoph jungfleisch Christoph Jungfleisch has built his career in promoting sustainable development and scalable inclusive green finance through the use of information and communication technology solutions. He is co-founder and CEO of YAPU Solutions GmbH, a consulting and software company based in Germany and active in Africa and Latin America.


EaSI Technical Assistance to the European Microcredit Sector




This event is financed by the European Union Programme for Employment and Social Innovation (EaSI) 2014-2020. For further information:

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One of the many functions of the European Microfinance Network (EMN) is to organise debates and webinars addressing a wide range of subjects pertinent to microfinance in Europe. These activities are a chance to foster an exchange of ideas among different partners, and contribute to spreading knowledge of microfinance throughout Europe.
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