By introducing the psychometric scoring methodology, Microbank is able to broaden its client base and offer loans up to EUR 25,000 to "thin file" customers who have no credit history, no bank track record, or who may have defaulted on their previous obligations in the past. The loans do not ask for guarantees as collateral.

In practical terms, the client takes an interactive credit assessment that explores behaviour and attitudes on their electronic device (phone, tablet or computer). Traits are built into a 3 digit score that sorts customers according to two criteria: ability to repay the loan and willingness to repay the loan. Clients need an average of 25 minutes to complete the questionnaire. 

With the tool, a lender can double the number of loans granted while keeping the default rate under control.