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Delivering Financial Capability - A Look at Business Approaches

Publication Papers

Many financial services providers want to help improve their clients’ financial knowledge, skills, attitudes, and behaviors. There is a question, however, of how providers sustainably integrate financial capability interventions into their core business. This brief provides a range of examples of how financial institutions have answered this question. 

This brief, which provides examples of financial capability interventions by microfinance institutions (MFIs) in Europe and Central Asia, focuses on how institutions have made financial capability work within their constraints. The authors discuss the financial viability of these interventions, which has been a significant obstacle to their scale and sustained operation. They want to know how institutions solve the problem of paying for these programs and whether they succeed. They identify strategies that financial services providers use to fund financial capability interventions.