ADIE Visits Monte Credit

Peer-to-peer visit

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Lessons learnt during the visit

  • The “80% of time spent outside the branch“ rule is mentioned in the job interview and the work contract and strictly monitored by Montecredit’s middle & top management.
  • Exemplarity carried by the managers on the “go towards” practice who accompany the advisors and drive the process
  • Priority is given to the customer relationship (close to personal level), presence in the agency is only dedicated to the administrative work.
  • Use of sales pitch that does not mention the interest rate but insists on the monthly payment and the total cost of credit.
  • Percentage of time spent in the field discussed in the job interview and mentioned in the employment contract/job description

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Peer-to-Peer Visits

The peer-to-peer exchange visits, exclusively intended for EMN members, provide each EMN member with the opportunity to visit another member on a specific theme, in order to deepen the understanding of their work, to encourage exchange of good practices and to develop expertise. These bilateral exchanges, tailor-made to members' needs and expectations, also facilitate cooperation and collaboration between EMN members.
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