This webinar will discuss how people, who want to buy products and services, especially those of financial institutions, behave in digital world. It will capture the trends and evolution over time in use of digital devices, technologies and software solutions by customers. Participants will discuss the ways in which people spend their time online and identify key differences between the countries. All this will be discussed in the context of adopting the general trends to the everyday practice of MFIs.

Presenter: Łukasz Ciechanek, independent consultant